"Success lies more within Efforts than results."
A Business Analyst & a Data Enthusiast skilled in Business analytics with Advance Excel, Python, Tableau & SQL. Well versed with Python programming and Data Science. Currently Pursuing a Master's in Data Science. Management graduate with - Information Technology as lead specialization striving towards excellence in the field that cherishes the blend of technology, data, & management.
July'2022 - Present
Currently working as a Business Analyst in GCC(Global Command Center) Team of Amazon where i perform various sort of analysis & process automations for constant improvement in the process & customer experience. Developing reports and dashboards for Senior Management & Stake Holders to meet the KPIs & to gauge the metrics. My day-to-day activities also includes conducting various Root-Cause-Analytics & Developing and maintaining SQL Queries & Python Scripts to identify existing and potential bottlenecks and develope sustainable solutions using data & automations.
April'2020 - July'2022
Worked as a Business Analyst where I'm responsible for a end-to end process of Onboarding toolkits/analysis of a client to Database and automation creation for the client, Acknowledging to client & related ad-hoc queries with regards to updates in the data automation/databases. Developing reports and dashboards for senior management to meet the KPIs & to gauge the metrics of individuals and the process.
May'2018 - May'2019
Worked as Business Analyst for SWIGGY Process to conduct various analysis on Quality & Training LOBs. My responsibilities included Preparing reports on Daily/Weekly/Monthly basis which enables our management, client and operations at various levels to perform the reviews, decision-making, analysis, implementation and feedback process.Prepare actions plans to overcome SLA deviations Ensure teams performance is in line with their KRA's & supervise their deliverables on timely basis
These Projects have helped me enhance my Skills and understand the Industry better.
Feel free to Contact Me:
Hyderabad,
India
umangrana17@gmail.com